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View Full Version : How do I quit AOL?


Andrew Longman
10-01-07, 10:28 PM
I took out an account years ago but keep trying to cancel it. I thought I has it done, but now I keep getting charged $6/mo and I can find not phone # or ability on the website to cancel the subscription.
Sean Malone
10-01-07, 10:37 PM
You can't.


Years ago I used one of those free mailer discs to get online as a last resort when my ISP was belly up for the night. I called to cancel a few days later and it was worse than dealing with Sears. Attitude, won't take no for an answer, condescending...one of the worse phone calls of my life. I told the dude after 30 minutes of BS "dude, waddya care, really, wadddya care? Why are busting my balls?" And he was still dick.

I heard they changed that years ago. Why?
trish
10-01-07, 10:42 PM
I took out an account years ago but keep trying to cancel it. I thought I has it done, but now I keep getting charged $6/mo and I can find not phone # or ability on the website to cancel the subscription.

I'm surprised they didn't just give you the service for free each time you tried to cancel.

Listen to this. lol (http://media.putfile.com/AOL-Cancellation)


Read this. (http://www.lifehacker.com/software/aol/how-to-cancel-your-aol-account-114767.php)

I'm still looking for a phone number for you.
trish
10-01-07, 10:46 PM
I can't find a phone number. It should be on your credit card statement if that's how you're paying for it.


Edit: See if this helps. Start with My Account http://help.aol.com/help/supportcentral/supportcentral.do;jsessionid=8ACD242297F2F57404BF4 B7F56C42117
Sean Malone
10-01-07, 10:50 PM
I'm surprised they didn't just give you the service for free each time you tried to cancel.

Listen to this. lol (http://media.putfile.com/AOL-Cancellation)


Read this. (http://www.lifehacker.com/software/aol/how-to-cancel-your-aol-account-114767.php)

I'm still looking for a phone number for you.

That was exactly like my conversation except mine was over a half an hour of that crap.
WickerBill
10-02-07, 06:52 AM
AOL takes "I wish I knew how to quit you!" to a whole different audience...
chop456
10-02-07, 07:54 AM
Tell your credit card company the situation and have them refuse any further charges.
Spicoli
10-02-07, 08:06 AM
loser. :)
Sean O'Gorman
10-02-07, 09:06 AM
I had this happen with AOL and Netscape (I had a $6 dial-up plan with both when I was working in valet parking so I could go on the Internet at work), it took me 2-3 tries each time, but eventually you get a form confirming that you will be staying on at a reduced rate, but if you fill out the back side, they'll cancel your account.
TKGAngel
10-02-07, 09:37 AM
I always found a customer service number under the Help menu in AOL. Either that, or keyword "billing" usually had a phone number. Then it was all about getting bounced through the system (and whether you would get a rep that spoke English).
Andrew Longman
10-02-07, 11:24 AM
Thankis trish. Success. Type in keyword Cancel
Insomniac
10-02-07, 11:39 AM
No idea if any of these numbers still work:

http://www.telcobusters.com/kh_aol_america_online_tollfree_telephone_numbers.s html

Use your CC company if needed as chop said.
dando
10-02-07, 12:32 PM
Thankis trish. Success. Type in keyword Cancel

Yes, that was added about a year ago:

http://changeplanhelp.aol.com/tabtwo.html

-Kevin