datachicane
05-23-21, 08:11 PM
Thought I'd ask the OC braintrust, just in case anyone had any similar experiences, insights, or totally unqualified advice.
OK, starting about three years ago my 3d printer habit unexpectedly morphed into a reasonably lucrative side gig, enough so that it's paying for the daughter's college and allowed my wife to quit her job and work as my packing/shipping department. I am as shocked by all of this as anyone reasonably could be. I'm selling a thing of my own unique design, which is inherently un-copyrightable, and I'm selling lots of them, primarily on Etsy. All groovy, right?
This thing I sell a lot of is an accessory for a number of board games made by multiple publishers, but one very popular board game represents most of my customers' applications. I heard through the grapevine quite some time ago that this particular game publisher had recently contracted with a third-party intellectual property enforcement outfit, and conflict-avoiding guy that I am, I reviewed all of that publisher's trademarks and made absolutely certain I didn't infringe on any of them. No playing games like deliberate misspellings, etc., I'm all squeaky clean, search tags and all. All is groovy, right?
Yeah. The policy of Etsy, Shopify, eBay, and pretty much any other eCommerce site that you can name is to immediately take down an offending listing whenever they receive an IP infringement complaint, which is fair enough. Unfortunately, they don't actually bother to verify that the complaint is valid, even if it's something as simple to test as a trademarked term. I got hit with multiple complaints from this same IP bulldog about my use of their client's trademarked word "X", even though that word (or variation of that word, or misspelling of that word, or puns alluding to that word, anagrams, you name it) appears nowhere in my listings or search tags. Each time I'm out of business for weeks while Etsy (or Shopify, or whoever) reviews the case, which may or may not actually happen, only to be immediately hit again with the same (still bogus) infringement notice. Repeated takedown requests, whether valid or not, or grounds for the hosting service to terminate their relationship with me altogether.
The DMCA has language for copyright infringement notices that sets about a counterclaim process in instances where the initial complaint is invalid or refuted, with nasty penalties applicable for offenders, since submitting a knowingly inaccurate complaint is considered perjury. However, that same language didn't make it in to the trademark portion of the DMCA, so there's no penalty or process at all for outfits that abuse trademark infringement notices- you can happily spam anyone into oblivion without consequences.
Needless to say, I'm not happy. It's cost me a fairly significant amount of money in lost revenue. I would think that some eCommerce host somewhere would have a financial incentive to vet something as simple to test as a trademarked word infringement notice, but apparently they can't be bothered when there's a zillion Aliexpress dropshippers waiting in the wings. The IP bulldog is based in Spain, so I can't imagine what trying to seek some sort of legal solution would end up costing me. Pretty screwed up.
OK, starting about three years ago my 3d printer habit unexpectedly morphed into a reasonably lucrative side gig, enough so that it's paying for the daughter's college and allowed my wife to quit her job and work as my packing/shipping department. I am as shocked by all of this as anyone reasonably could be. I'm selling a thing of my own unique design, which is inherently un-copyrightable, and I'm selling lots of them, primarily on Etsy. All groovy, right?
This thing I sell a lot of is an accessory for a number of board games made by multiple publishers, but one very popular board game represents most of my customers' applications. I heard through the grapevine quite some time ago that this particular game publisher had recently contracted with a third-party intellectual property enforcement outfit, and conflict-avoiding guy that I am, I reviewed all of that publisher's trademarks and made absolutely certain I didn't infringe on any of them. No playing games like deliberate misspellings, etc., I'm all squeaky clean, search tags and all. All is groovy, right?
Yeah. The policy of Etsy, Shopify, eBay, and pretty much any other eCommerce site that you can name is to immediately take down an offending listing whenever they receive an IP infringement complaint, which is fair enough. Unfortunately, they don't actually bother to verify that the complaint is valid, even if it's something as simple to test as a trademarked term. I got hit with multiple complaints from this same IP bulldog about my use of their client's trademarked word "X", even though that word (or variation of that word, or misspelling of that word, or puns alluding to that word, anagrams, you name it) appears nowhere in my listings or search tags. Each time I'm out of business for weeks while Etsy (or Shopify, or whoever) reviews the case, which may or may not actually happen, only to be immediately hit again with the same (still bogus) infringement notice. Repeated takedown requests, whether valid or not, or grounds for the hosting service to terminate their relationship with me altogether.
The DMCA has language for copyright infringement notices that sets about a counterclaim process in instances where the initial complaint is invalid or refuted, with nasty penalties applicable for offenders, since submitting a knowingly inaccurate complaint is considered perjury. However, that same language didn't make it in to the trademark portion of the DMCA, so there's no penalty or process at all for outfits that abuse trademark infringement notices- you can happily spam anyone into oblivion without consequences.
Needless to say, I'm not happy. It's cost me a fairly significant amount of money in lost revenue. I would think that some eCommerce host somewhere would have a financial incentive to vet something as simple to test as a trademarked word infringement notice, but apparently they can't be bothered when there's a zillion Aliexpress dropshippers waiting in the wings. The IP bulldog is based in Spain, so I can't imagine what trying to seek some sort of legal solution would end up costing me. Pretty screwed up.